Native Signal Clothing Return & Refund Policy

At Native Signal Clothing, many of our products are made to order. Because each item is produced specifically for the customer after purchase, we generally do not accept standard returns or exchanges for reasons such as buyer’s remorse, ordering the wrong size, choosing the wrong color, or no longer wanting the item.

However, we want every customer to receive the product they ordered in proper condition. If your item arrives damaged, defective, misprinted, or incorrect, we will review the issue and may offer a replacement, reprint, store credit, or refund where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Native Signal Clothing within 30 days of delivery at:

hello@nativesignalclothing.com

To help us review your issue, please include:

Required Information	Details
Order number	The order number from your confirmation email
Description of the issue	A clear explanation of what is wrong with the item
Photos of the item	Clear photos showing the damage, defect, misprint, or incorrect product
Packaging photos, if relevant	Helpful if the item was damaged during shipping

Once we review your request, we may offer a replacement, reprint, store credit, or refund depending on the situation.

Items That Do Not Qualify for Return or Exchange

Because our products are made to order, we generally do not accept returns or exchanges for:

• Ordering the wrong size

• Choosing the wrong color

• Buyer’s remorse

• Change of mind after purchase

• Incorrect shipping address provided by the customer

• Refusal to accept delivery

• Failure to pick up a package

• Minor color differences caused by screen, monitor, or device display settings

• Products that were correctly produced and delivered as ordered

Customers are responsible for reviewing product details, sizing, colors, and shipping information before placing an order.

Size Exchanges

We do not offer free exchanges for size-related issues if the item was produced correctly according to the order.

Please review the size chart carefully before purchasing. If you need help choosing a size before ordering, contact us at hello@nativesignalclothing.com, and we’ll do our best to assist.

Wrong Address or Returned Packages

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned due to an incorrect, incomplete, or undeliverable address, Native Signal Clothing may offer options such as reshipping the order at the customer’s expense, issuing partial store credit, or placing a replacement order. The available resolution will depend on the specific order and return status.

Native Signal Clothing is not responsible for lost, delayed, or returned packages caused by incorrect customer information.

Lost Packages

If your package appears to be lost in transit, please contact us at hello@nativesignalclothing.com with your order number and tracking information.

We will review the shipment status and help determine the next steps. In some cases, a replacement or refund may be available. However, Native Signal Clothing is not responsible for packages marked as delivered by the carrier.

Refunds

Approved refunds may be issued to the original payment method or as store credit, depending on the situation.

Refunds are generally only provided when an item is confirmed to be damaged, defective, misprinted, incorrect, or otherwise eligible under this policy.

Shipping fees may not be refundable unless the issue was caused by a production or fulfillment error.

Replacement Orders

If a replacement or reprint is approved, the replacement will be sent to the same shipping address used on the original order unless otherwise confirmed.

Replacement requests must be submitted within 30 days of delivery by contacting hello@nativesignalclothing.com.

Cancellations

Because many items are made to order, cancellations may only be possible before production begins. Once an order has entered production, it may not be possible to cancel, change, or refund the order.

Please contact us as soon as possible at hello@nativesignalclothing.com if you need to request a cancellation.

How to Report an Issue

To report a problem with your order, contact Native Signal Clothing within 30 days of delivery at:

hello@nativesignalclothing.com

Please include your order number, clear photos, and a description of the issue so we can review your request and respond with the available resolution options.

Final Notes

By placing an order with Native Signal Clothing, you agree that made-to-order products are generally final sale unless they arrive damaged, defective, misprinted, or incorrect.

Native Signal Clothing reserves the right to approve or deny refund, replacement, return, or exchange requests based on the details of each case.